Cancellation and Refund Policy

1. Platform Commission (Basic Plan)

On the Basic plan, Linkpe keeps a 10% platform commission on each sale processed through Linkpe's Razorpay gateway. The remaining 90% is settled to the seller's bank account.

Platform commissions are non-refundable. Once a payment is processed and settled, the 10% commission cannot be returned, as it covers gateway processing costs and platform infrastructure.

2. Premium Plan Subscription

The Premium plan is available at ₹699/month (billed monthly) or ₹6,999/year (billed annually). Subscription fees are charged in advance at the start of each billing period.

• Cancellation: You may cancel your Premium subscription at any time from your dashboard. Your store continues on Premium until the end of the current billing period, after which it downgrades to the Basic plan.
• Refunds on Subscription Fees: Monthly subscription fees are non-refundable once the billing period has started. Annual subscription fees may be considered for a partial refund (pro-rated for unused months) if a written refund request is submitted to support@mylinkpe.in within 7 days of the billing date.
• No Partial Period Credits: Downgrading mid-cycle does not entitle you to a credit or refund for the remaining days in the billing period.

3. Order Cancellations and Refunds (for Buyers)

Since Linkpe is a platform connecting independent sellers and buyers:

• All cancellation and refund requests for product orders must be raised directly with the seller
• The seller is solely responsible for their cancellation policy, order fulfilment, and processing refunds
• Linkpe does not process refunds on behalf of sellers
• If a seller approves a refund, they must process it directly to the buyer via their payment gateway or an agreed method

Buyers should review a seller's cancellation and return policy before placing an order. Each seller's policy may differ.

4. Reporting Damaged or Defective Items

If you receive a damaged or defective item from a Linkpe seller:

1. Photograph or video the item immediately upon receipt
2. Contact the seller on the same day with the evidence and your order details
3. The seller will determine the appropriate resolution: refund, replacement, or exchange

Linkpe can assist in facilitating communication between buyer and seller, but the final resolution rests with the seller.

5. Dispute Resolution

If a dispute between a buyer and seller cannot be resolved directly:

• Step 1: Contact the seller directly using the contact information on their store or in the order details.
• Step 2: If unresolved, contact Linkpe support at support@mylinkpe.in with your order details and a summary of the issue.
• Step 3: Linkpe will attempt to facilitate communication between both parties. We cannot enforce refunds or guarantee resolution as we are not a party to the transaction.

6. Seller Responsibilities

Sellers using Linkpe agree to:

• Clearly communicate their cancellation and return policy to buyers before sale
• Honour legitimate refund requests in line with their stated policy
• Process approved refunds within 3 to 5 business days
• Respond to buyer queries and complaints promptly
• Maintain accurate product descriptions, images, and pricing
• Fulfil orders as described, or refund promptly if unable to deliver

7. Fraudulent Sellers

Linkpe reserves the right to:

• Suspend or permanently ban seller accounts engaged in fraud or repeated non-delivery
• Remove stores and payment links that violate platform policies
• Share information with law enforcement where criminal activity is suspected

To report a fraudulent seller, email support@mylinkpe.in with the store link and details of the issue.

8. Contact

For platform-related queries, refund requests, or to report disputes: