Cancellation & Refund Policy

Important: MyLinkPe is a Platform Service

ADWARE TECHNOLOGIES PRIVATE LIMITED operates MyLinkPe as a platform service that enables sellers (merchants) to create payment links and connect with buyers (customers). We act as an intermediary technology provider and do not:

Handle, hold, or process payment funds directly
Act as a seller or vendor of any products/services
Take responsibility for product quality, delivery, or fulfillment
Control the payment transactions between buyers and sellers

All payments are made directly from buyers to sellers via UPI. MyLinkPe only provides the technology infrastructure to facilitate payment link generation and order management.

Platform Service Fees

MyLinkPe offers two payment collection methods to sellers:

Manual Verification (Free): No platform fees. Payments go 100% directly to seller's UPI.
Automatic Payment Tracking (5% fee): Platform charges 5% service fee for automated payment verification and tracking features. This fee covers payment gateway costs and platform services.

Important: Platform service fees (5% for automatic tracking) are non-refundable as they cover infrastructure costs incurred for processing the transaction, regardless of order status.

Order Cancellations & Refunds

Since MyLinkPe is a platform connecting sellers and buyers:

All cancellation and refund requests must be handled directly between the buyer and seller
The seller (merchant) is solely responsible for order cancellations, refunds, returns, and product/service quality
MyLinkPe does not have access to payment funds and cannot process refunds on behalf of sellers
Refunds, if approved by the seller, must be processed directly from the seller to the buyer via UPI or other agreed method

Recommendation: Buyers should contact the seller immediately after placing an order if they wish to cancel. Cancellation policies may vary by seller.

Dispute Resolution

In case of disputes between buyers and sellers regarding:

Product/service quality
Non-delivery or delayed delivery
Damaged or defective items
Incorrect product received
Refund requests

Step 1: Buyer should first contact the seller directly using the contact information provided in their store or order details.

Step 2: If the issue is not resolved, buyer may contact MyLinkPe support at mylinkpe@gmail.com.

Step 3: MyLinkPe will attempt to facilitate communication between both parties but cannot enforce refunds or guarantee resolution as we are not a party to the transaction.

Reporting Damaged or Defective Items

If you receive damaged or defective items:

Take photos/videos of the damaged/defective product immediately upon receipt
Contact the seller within the same day of receiving the product
Provide clear evidence (photos/videos) and order details to the seller
The seller will review your complaint and determine the appropriate resolution (refund/replacement/exchange)

MyLinkPe can assist in facilitating communication but the final decision regarding refund/replacement rests with the seller.

Seller Responsibilities

Sellers using MyLinkPe platform agree to:

Clearly communicate their cancellation and refund policies to buyers before sale
Honor legitimate refund requests as per their stated policies
Process approved refunds within 3-5 business days
Respond to buyer queries and complaints in a timely manner
Maintain accurate product descriptions and pricing
Fulfill orders as promised or refund promptly if unable to deliver

Fraudulent Activities

MyLinkPe reserves the right to:

Suspend or terminate seller accounts engaging in fraudulent activities
Ban sellers with repeated complaints of non-delivery or fraud
Share information with law enforcement if criminal activity is suspected
Remove payment links and stores that violate platform policies

Report Fraud: If you suspect fraudulent activity, report immediately to mylinkpe@gmail.com

Need Help?

For platform-related queries or to report disputes, contact MyLinkPe support:

Email: mylinkpe@gmail.com

Phone: +91 9891542396

Hours: Monday - Saturday, 10 AM - 6 PM IST

Key Points to Remember:

MyLinkPe is a technology platform, not a seller or payment processor
All payments go directly from buyers to sellers via UPI
Sellers are responsible for order fulfillment, cancellations, and refunds
Platform service fees (5% for automatic tracking) are non-refundable
Buyers should review seller's cancellation policy before purchasing
Report disputes to MyLinkPe support for assistance (we facilitate, not enforce)
MyLinkPe reserves the right to remove fraudulent sellers from the platform